Return & Refund Policies

Return, Exchange and Refunds Policy

Refund policy

Eligibility for Refund:

• If Online Payment is made for items which are out of stock.
• If the received product is found damaged*.

*The recipient must check the product in front of the delivery person after receiving the product.

*No complaints will be accepted after 24 hours of delivery.

Refund policy:

• Refunds will be credited in the original form of payment within 7 to 10 days of the purchase date.
• For returned items, the refund will be processed once the item is delivered back to the vendor and found damaged after proper assessment.
• To learn how to return an item, please read our Return Policy.
• Original shipping charges are non-refundable.
• Change of Mind is not applicable for a refund.
• 6 Yards Story, follows the “Closed-box Delivery Policy”, which means the payment must be done beforehand to receive the parcel from the delivery person. After receiving the payment, the delivery person will wait for you to check the product. You must check the product in the presence of the delivery person to raise any complaints. Please read our “Delivery Policy” to learn more.

Call 6 Yards Story Customer Experience: +8809611656610 (Saturday to Thursday, 10:00 AM to 6:30 PM)

Or Email us at: support@6yardsstory.com

Return & Exchange policy

Eligibility for Return & Exchange:

• If you receive a physically damaged product.
• If the quantity of items you receive is different from what you originally ordered.
• If the variant of product/products you receive is different from what you originally ordered.

*The recipient must check the product in front of the delivery person.

Items that are not eligible for Return/Exchange

Returns will not be accepted under the following conditions:

• The product is damaged due to misuse/overuse.
• The invoice of the Order is lost.
• Returned without original packaging including, price tags, labels, original packing, Gift with purchase, and other accessories or if original packaging is damaged.
• Product is used or altered.
• Change of Mind is not applicable for return & exchange.

Return/Exchange Policy:

• Please check the delivered products immediately after receiving them in the presence of delivery staff.
• You are also recommended to call us at our customer experience number.
• Kindly mention your name and order ID during the call so that we can resolve the issue swiftly.
• You have the option of returning the product during the shipping procedure with a valid reason.
• Any damaged return/replacement claim after the delivery person leaves, will not be accepted.

FOR EXCHANGE AFTER DELIVERY-

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• The product must be intact and bubble-wrapped along with the delivery packaging.
• Must communicate with Customer Experience and request an exchange.
• 6 Yards Story will send their logistic partner to pick up the product from the customer.
• After receiving back the product from logistics, our team will check the product thoroughly.
• If the product is exchangeable, 6 Yards Story shall send the exchanged product.
• The customer will be liable to pay the Return and Exchange Delivery charge.

FOR ONLINE PAYMENT –

• Your online order will be cancelled and you will receive the refund in the original form of payment without the shipping cost. The refund process might take 7-10 working days.
• You have to purchase the exchanged product from 6 Yards Story in order to exchange.
• Exchange is possible only once.
• Original shipping charges are non-refundable.
• 6 Yards Story follows the “Closed-box Delivery Policy”, which means the payment must be done beforehand to receive the parcel from the delivery person. After receiving the payment, the delivery person will wait for you to check the product. You must check the product in the presence of the delivery person to raise any complaints.

Upon finding that the product is eligible for return, please contact 6 Yards Story Customer Experience.

Call  6 Yards Story: +8809611656610 (Saturday to Thursday, 10:00 AM to 6:30 PM)

Or Email us at: support@6yardsstory.com